- you process a payment and they STEAL money from the account more than you AUTHORIZE! i mean, really? with a confirmation number even, it's still your fault is it not.
- you speak to individuals who really couldn't give a crap. what happened to the customer is always right? pfft.
- you try to fix the mistakes that they've made. do they ever call you back? no. does one person ever call back- maybe- only to leave you a message that they cannot do anything. REALLY- BUT YOU CAN STEAL MONEY THAT DOESN'T BELONG TO YOU?
- then somehow, it's your fault. You've been paying bills for the last 15 years out of your own pocket and through the telephone but your fingers didn't type 200.00, they typed in 523 and change!!
- where is there a supervisor when you need one?
- oh good, now i'm on hold again.
- is there anyone in your department that CAN help me? of course not.
- thank you for trying to fix the mistake. i'm sure i will hear back from you ASAP. NOTTTTT
- two days later, i have no money in the account because time warner decided to steal it and you still haven't fixed the mistake.
- two days later, the paperwork from the first phone call that was supposed to fix the mistake wasn't processed!!! WTFFF
- not like i expected it to be since you have mine and someone else's money.
- hello! one supervisor who understands my plight and tells me to fight it with the bank.
- off to the bank with my family i go! for an hour- since it's time warners fault!
- had to call time warner again because they still haven't called me.
- on the phone for another two hours- definitely spent 12 hours talking to them this month. do they want to pay my phone bill? yeah, right.
- figured since i'm on the phone with them to downgrade my plan because they suck. they transfer me to a person who does not accept what i have to say because i am saving $16 on my present plan. WTFFF LISTEN TO ME!!!
- back to the supervisor. it's going to take another three weeks!
- i plotz.
- life happens and the $523 is back in the account. YAY for good banks!
- i try to pay that $200 when they cut my service the next night...
- IT WON'T ALLOW IT TO PROCESS!
- THERE IS NO ONE IN THE FINANCE DEPARTMENT TO FIX IT!
- THEY WENT HOME!
- i have no cable.
- CAN YOU WAIT ON HOLD PLEASE?
- sure, 42 minutes of my time is nothing to you people. why not?
- there are other mistakes on your account!
YOU'RE THE ONES WHO MADE THE MISTAKES!!!! YOU YOU YOU
TIME WARNER, really?
don't do it.