This is from my review on yelp!
On October 2nd, I bought my $300 Prada Eyeglasses to target Optical (since I've always sweared by target!) so I can get lenses. I was assured that my glasses would be back and ready in 7-10 days. On the 12th day (!) after three phone calls from me, they tell me that they tried to call me (somehow they had a different phone number on file than the one i had given them) to tell me that my frames are broken...WTF?! but my $170 dollar lenses were there. They told me that John, the regional manager would try to get me the same pair. I waited for THREE WEEKS, for them to tell me (after me calling everyday since I found out my glasses were broken) to give them a style number from Lens Crafters or Pearle Vision so that I can get some sort of restitution. I give them the style number last Monday, and on WEDNESDAY they tell me that I never gave them the style number and John is taking care of them!
On Friday, they hadnt heard from JOhn and they assured me they would call me. Yesterday, I was rudely told they were still working on it after a MONTH OF ME BEING OUT GLASSES AND $400!! and they hung up on me without saying goodbye.
WHAT SHOULD I DO??? i want my glasses!!
Really does anyone know what I should do??